Profile
Results-driven Software and DevOps Engineer with 14+ years of experience designing, building, and optimizing AWS cloud infrastructures. Specialized in Amazon Connect, cloud-based contact center solutions, and workflow/IVR development. Strong in Infrastructure as Code, CI/CD, Kubernetes, and observability, with a proven record of improving reliability, customer experience, and cost efficiency across large-scale platforms.
AWS & Amazon Connect
Terraform & IaC
CI/CD Automation
Kubernetes (EKS/AKS/GKE)
Serverless & APIs
Experience
Lead Software Engineer
Walmart — Sunnyvale, CA (Remote)
- Migrated infrastructure to AWS 3-tier (DEV/STAGE/PROD), achieving 99.99% uptime and strong DR posture.
- Deployed and managed workloads on OpenShift, Redshift, ECS Fargate, and Kubernetes (EKS/AKS), reducing latency by 25%.
- Built and maintained RESTful APIs with API Gateway and serverless backends (Lambda + DynamoDB + S3).
- Designed CI/CD pipelines with Jenkins, GitHub Actions, and CodePipeline, improving release efficiency by 30%.
- Automated infrastructure with Terraform/CloudFormation modules, cutting provisioning effort by 40%.
- Enhanced observability via Prometheus, ELK, AWS X-Ray, and CloudWatch, reducing MTTR by 35%.
- Optimized AWS spend via cost audits and right-sizing, saving ~$40K annually.
- Implemented secure serverless frontends with S3, CloudFront, and WAF, reducing page load time by 40%.
Amazon Connect Architect & IVR Engineer
Walmart — Global Contact Centers
- Designed and implemented cloud-native Amazon Connect solutions with advanced contact flows, Lex v2 bots, and Lambda integrations.
- Improved call routing accuracy by 30% and reduced inbound volume by 20% through intelligent self-service and automation.
- Built contact flows, queues, quick connects, routing profiles, hours of operation, and analytics (Contact Lens, historical metrics).
- Automated Amazon Connect infrastructure (instances, phone numbers, flows, Lambdas, DynamoDB, Kinesis, S3, KMS) using Terraform and Jenkins.
- Created Lambda functions (Python) for hours/holiday checks and other contact center workflows.
- Leveraged Amazon Transcribe, Polly, Athena, and QuickSight for speech analytics and real-time CTR reporting.
- Troubleshot CCP/WebRTC/VPN issues and collaborated on migrations from Avaya to Amazon Connect for globally distributed agents.
Lead Software Engineer
IndianEagle — India
- Designed and maintained CI/CD pipelines using Git, GitHub, Bitbucket, Jenkins, and GitHub Actions.
- Built secure AWS environments (EC2, S3, VPC, IAM, CloudFormation) and automated provisioning with Terraform.
- Deployed and monitored containerized applications with Docker, Kubernetes, ArgoCD, and Prometheus.
- Implemented centralized logging using the ELK stack for performance tuning and incident analysis.
- Optimized PySpark jobs on Kubernetes to improve data processing efficiency and reduce costs.
- Implemented AWS App Mesh for microservices observability, traffic control, and canary releases/A-B tests.
- Designed and operated SaaS applications with multi-tenancy, GitHub Actions automation, and performance monitoring.
- Led multiple Amazon Connect projects, training teams and clients while driving adoption and performance improvements.
Software Engineer
Yana Software — India
- Managed Linux, JVM, and MySQL servers, ensuring availability and secure configurations.
- Implemented monitoring with Nagios and automated routine admin tasks using Bash scripting.
- Administered Apache, Tomcat, Java, and SVN/Git for development and production environments.
- Performed capacity planning, patching, and security hardening for enterprise infrastructure.